Refund policy

At My Pet Gears, your satisfaction is our top priority. That’s why we offer a 28-day return policy. From the day you receive your order, you have 7 days to decide if it’s right for you.

Return Eligibility

To ensure a smooth return, please make sure your item:

It is in the same condition as received – unworn, unused, and clean

Includes all original tags and packaging

Comes with a receipt or proof of purchase

Items that do not meet these conditions may not be accepted for return.

Initiating a Return

To start a return:

Once approved, we’ll provide a return shipping label and instructions for sending your package.

⚠️ Important: Returns sent without prior approval may not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, notify us immediately. We’ll work quickly to resolve the issue and ensure your satisfaction.

Exceptions to Our Return Policy

Some items cannot be returned due to their nature, including:

Perishable goods (e.g., pet treats, perishable supplies)

Custom or personalized products

Personal care items (e.g., grooming products)

Hazardous materials, flammable liquids, or gases

If you’re unsure about a specific item, Contact Us before ordering or returning.

Exchanges and Replacements

Want a different product? The fastest method is to return your original item. Once accepted, place a new order for your desired product.

Refunds

After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

💳 Note: It may take some time for your bank or credit card company to process and post the refund.

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